Privacy Policy
Filty is committed to protecting your privacy and ensuring your personal information is handled in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
This Privacy Policy outlines how we collect, use, store and protect your personal information when you visit our website or engage with our home water filtration services.
1. Information We Collect
We may collect personal information including, but not limited to:
Your name
Phone number
Email address
Suburb or location
Any information you submit through enquiry or contact forms
We only collect personal information that is reasonably necessary to provide our services or respond to your enquiries.
2. How We Collect Information
We collect personal information when you:
Submit a form on our website
Contact us via phone or email
Request a quote or consultation
Interact with our website (via cookies and analytics tools)
3. How We Use Your Information
Filty may use your personal information to:
Respond to enquiries and requests
Provide quotes and service information
Deliver our home water filtration services
Improve our website and customer experience
Send relevant updates or service-related communications
We do not sell or rent your personal information to third parties.
4. Disclosure of Personal Information
We may disclose your information to trusted third parties only where necessary, such as:
Service providers or contractors assisting in service delivery
Website hosting, analytics or marketing service providers
All third parties are required to handle your information securely and in line with privacy laws.
5. Cookies and Website Analytics
Our website may use cookies and third-party analytics tools (such as Google Analytics) to:
Analyse website traffic
Understand user behaviour
Improve website performance and content
Cookies do not identify you personally. You can disable cookies via your browser settings if you prefer.
6. Storage and Security of Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure.
Your information is stored securely and only accessed by authorised personnel.
7. Accessing or Updating Your Information
You may request access to, or correction of, your personal information at any time by contacting us. We will respond within a reasonable timeframe.
8. Third-Party Links
Our website may contain links to external websites. Filty is not responsible for the privacy practices of third-party sites and encourages you to review their privacy policies.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page and take effect immediately.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact Filty through our website contact page.